Cancellation Policy

We kindly request that sessions be canceled between 2 to 24 hours prior to your appointment. Late cancellations or no-shows will incur a fee.

In the event of an emergency, please reach out to us at 210-983-8624 at your earliest convenience to cancel for emergency reasons.

For session duration:

• Your therapist will wait 5 minutes for 30-minute sessions.
• 10 minutes for 45-minute sessions.
• 15 minutes for 60-minute sessions.
• If you fail to join within this grace period, the session will be classified as a "no show."

Should there be two "No shows" within a one-month span, your scheduled sessions will be put on hold until you get in touch to reschedule.

Paperwork

Completion of all paperwork is mandatory before scheduling your inaugural session.

Initial Session

Every first session is an intake meeting. This provides an opportunity for your therapist to ascertain if the presenting concerns fall within their realm of expertise.

Your Rights

You possess the right to:

• Obtain either a paper or electronic copy of your medical record.
• Amend your paper or electronic medical record.
• Request discreet communication.
• Limit the dissemination of your information.
• Review a catalog of those with whom your details have been shared.
• Secure a copy of this privacy advisory.
• Appoint a representative to act on your behalf.
• Lodge a grievance if you discern a breach of your privacy rights.

Your Choices

You have the prerogative to decide how we use and disclose information in these circumstances:

• Informing family or friends about your health.
• Assisting in disaster relief.
• Being included in a hospital directory.
• Provision of mental health care.
• Marketing our services or selling your data.
• Fundraising endeavors.

Our Uses and Disclosures

We may utilize and disseminate your information as we:

• Administer treatment.
• Manage our organization.
• Bill for the services rendered.
• Contribute to public health and safety initiatives.
• Undertake research.
• Abide by legal mandates.
• Address workers' compensation, law enforcement, and other governmental requisitions.
• Respond to legal proceedings and disputes.

For a comprehensive breakdown of each of your rights, choices, our uses, and disclosures, please refer to the detailed explanations provided above.

If you believe your rights have been transgressed, we encourage you to reach out to us via our Contact Us page or the U.S. Department of Health and Human Services Office for Civil Rights. Rest assured, voicing your concerns will not lead to any retaliatory measures from our end.